From Remote Support to Augmented Reality: Maxtec Expands with TeamViewer in Africa
Maxtec (A QBS Technology Group Company), a leading value-added distributor of security, networking, and data management solutions, announces a strategic partnership with TeamViewer, a global provider of remote connectivity and workplace digitalisation solutions.
“Remote and hybrid working are now commonplace,” said Christine Nel, Commercial Director at Maxtec. “This places constant demand on IT teams and business leaders to ensure that employees remain secure and productive wherever they may be located. TeamViewer’s industry-leading remote support solutions directly address these challenges, making them a perfect fit for our partners and their customers.”
TeamViewer offers a suite of products that range from simple remote support to advanced augmented reality solutions. This breadth enables businesses to adapt easily to new work models while maintaining high levels of efficiency and security.
Remote: The Bedrock
Most people know TeamViewer for its Remote product; a well-known tool for remote PC and Mobile support, built with strong security. For IT staff it means problems can be solved without needing to be on site. For employees it means less downtime and frustrating fixes. It’s often the first step for organisations new to remote support.
Tensor: Expanding
For larger organisations with complex needs, Remote alone isn’t enough. That’s where Tensor comes in. It bundles everything people like about Remote and adds features that enterprises need: Centralised controls, compliance tools, integration with platforms like Microsoft Teams and Salesforce, and augmented reality for support and repairs in operational technology environments.
Tensor also includes AI features that help automate support tasks and produce insights from each session. Businesses already using Remote will see clear value in moving to Tensor in order to scale and remain efficient.
Dex: Employee Productivity
Technology is only as good as the experience people have using it. If devices are slow, applications crash, or productivity drops; TeamViewer Dex will identify the issues and fix common problems automatically. This lets IT Teams resolve quick fixes and respond faster to more complex problems.
Frontline: Beyond the Office
Not every employee sits at a desk. Many work from warehouses, factories, or on site. TeamViewer Frontline is designed for these scenarios. By using smart glasses and mobile devices, it delivers step-by-step guidance directly into the worker’s field of view. This results in faster order picking in logistics, fewer errors on an assembly line, or quicker training for new staff.
One Platform, Many Possibilities
For our partners, this is a chance to add more value. You can start small with a customer who only needs reliable remote support, and then guide them towards enterprise-grade management, AI-driven insights, or even augmented-reality workflows as their needs evolve.
Book a demo, get a quote or find out more here.